• Hometri currently offers deliveries within Gauteng at a flat rate of R150.
• For orders outside Gauteng, arrangements can be made with a trusted third-party courier, with additional charges. Our team will provide a quotation based on your location.

• Furniture: Custom-crafted furniture pieces may take up to 14 working days for delivery, ensuring meticulous craftsmanship and meeting high standards.
• Decor Accessories: Smaller items, such as decor accessories, are typically delivered within 7 days from the order placement date.

• Upon order confirmation, our logistics team will contact you to schedule a convenient delivery time.
• On the scheduled delivery day, our professional team ensures the safe and careful handling of your items.
• For orders outside Gauteng utilizing third-party couriers, tracking details will be provided to keep you informed of the delivery progress.

Please ensure that someone is available at the delivery address to receive and sign for the items.

Yes, during the order confirmation process, please communicate any specific delivery instructions or restrictions to our team. We strive to accommodate your preferences to ensure a seamless delivery experience.

For orders outside Gauteng, additional charges will apply, and our team will provide you with a quotation based on your location.

Hometri offers multiple payment methods, including:

• PayFast: Enables instant EFT payments supported by ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, Bidvest Bank, Tyme Bank, and African Bank.
• Bank Transfer: Payment can be made via bank transfer, with details provided after placing the order and sent to your e-mail address.
• PayPal (coming soon): A safe form of online payment where you provide payment information (bank account or credit card) only once on your PayPal account.

EFT with PayFast allows you to make instant payments that clear immediately. Supported banks include ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, Bidvest Bank, Tyme Bank, and African Bank.

Payment via bank transfer can be made by selecting this option during the checkout process. Details will be shown after placing the order and sent to your e-mail address. You will be informed once the payment has been booked.

PayPal is currently in the process of being integrated and will be available soon. It offers a secure method for online shopping, where payment information is provided only once on your PayPal account.

Yes, you can choose the payment method that suits you best for each order during the checkout process.

Yes, Hometri prioritizes the security of your payment details. Whether using PayFast, bank transfer, or PayPal, we ensure a secure and encrypted payment process for your peace of mind.

No, Hometri does not offer monetary refunds. In the event of damaged products, we are committed to providing repair services to ensure customer satisfaction.

Customers have a grace period of up to 14 days from the delivery date to initiate a return for eligible items. Ensure the item is in its original condition with all packaging materials.

Order cancellations are accepted within 5 days of placing the order. A 20% cancellation fee will be applicable to cover administrative and processing costs.

Hometri stands behind the quality of its products. Furniture frames come with a 1-year warranty for structural integrity and durability. Fabric used is covered by a 6-month warranty against manufacturing defects.

To initiate a return or request repair services, contact our customer service team at sales@hometri.co.za or call Customer Service Hotline: +2769 176 3048. Provide detailed information and clear images of the damaged product.

• The item must be returned in its original packaging and condition.
• Returns will be processed upon inspection and approval by our quality assurance team.
• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect.

Once your return is approved, repair services will be initiated promptly. Repair timelines may vary based on the extent of the damage. Please allow a reasonable period for our team to assess and process your return.

No, Hometri exclusively operates online. We do not have physical stores or showrooms. We only have a workshop which make sure orders are processed accordingly. 

Orders and inquiries can be made through our website. Contact us via phone, email, or chat. If available, please have your order number ready to expedite the processing of your request.

Yes, all our consultations are free, and appointments can be scheduled through our website or by contacting us directly.

Yes, we provide free measurements for blinds, cushions, curtains, and wallpaper. For upholstery, you can send us pictures to facilitate the consultation process.

Consultations for upholstery can be scheduled by contacting us via phone, email, or chat. Additionally, you can send us pictures to initiate the process.

You are welcome to stop by our workshop by appointment. Since we only conduct business online, you can contact us via our website, phone, email, or chat service.